Introduction
Welcome to Narraify ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Service"). By using Narraify, you consent to the collection and use of information in accordance with this policy.Information We Collect
We collect the following types of information to provide and improve our Service:
- Account Information: When you register, we collect your name, email address, and authentication credentials.
- Usage Data: We automatically collect information about your interaction with the Service, including pages visited, features used, and time spent on the platform.
- Content Data: Manuscripts, documents, and text content you upload for audiobook generation are processed to provide the Service. We do not use your content for AI model training.
- Payment Information: Payment processing is handled by our authorized Merchant of Record (MoR). We do not store complete credit card information on our servers.
- Technical Data: IP address, browser type, device information, and log data are collected for security and service optimization purposes.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Service
- To process your audiobook generation requests and deliver completed audio files
- To manage your account, subscription, and billing
- To communicate with you about service updates, promotions, and technical support
- To detect, prevent, and address technical issues and fraudulent activity
- To comply with legal obligations and enforce our Terms of Service
Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who help us operate our platform (cloud hosting, AI model inference, payment processing, email delivery). These providers are contractually obligated to protect your data.
- Legal Compliance: If disclosure is required by law, court order, or governmental regulation.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset.
- With Your Consent: We may share your information for other purposes with your explicit consent.
Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS 1.3), encryption at rest, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service. Generated audiobook files are retained for 7 days after completion; after this period, source files are automatically deleted from our servers. You may request deletion of your account and associated data at any time by contacting us.Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request access to a copy of your personal data held by us.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data ("right to be forgotten").
- Portability: Request transfer of your data to another service provider.
- Objection: Object to certain processing of your data.
- Withdrawal of Consent: Withdraw previously granted consent at any time.
To exercise any of these rights, please contact us at jason@vast-nexus.com.
Cookies and Tracking
We use cookies necessary for the operation of our platform, including authentication and session management. We also use analytics cookies to understand how users interact with our Service and to improve user experience. You can control cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the Service.Third-Party Services
Our Service integrates with the following third-party services, each of which has its own privacy policy: our Merchant of Record (payment processing), Vercel (hosting and analytics), and AI model inference providers (audiobook generation). We encourage you to review the privacy policies of these third-party services. Narraify assumes no responsibility for the privacy practices of external websites or services.Children's Privacy
Our Service is not directed to individuals under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data without parental consent, we will take steps to promptly delete that information. If you believe a child has provided us with personal data, please contact us.International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards, including Standard Contractual Clauses, are in place to protect your data during such transfers.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes via email or prominent notice on the platform before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: jason@vast-nexus.com
- Company: Vast Nexus LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States